Common Questions

Common questions that a lot of people ask about
The purchased NFT is not reflected on My Page.
A. If your NFT purchase is not reflected in your INNO Wallet, please follow these steps for assistance:
-> Contact [email protected] -> Attach your INNO ID and SCREENSHOT IMAGES that clearly show the problem.
How do I swap Points (P2E Game Points) for tokens?
A. Go to INNO Platform's "Swap" page -> Choose the point you want to swap in the "From" space -> Choose the token you want to swap in the "To" space -> Click the "Swap" button For detailed information, follow these link directions:
How do I exchange tokens for cryptocurrency?
A. Click the "Wallet" button -> Click the "Send" button -> Select the token you want to transfer -> Type the amount you want to send -> Type the wallet address where you want to send -> Click the "Send" button For detailed information, follow these link directions: How do I send to External Wallet?
External Wallet's cryptocurrency is not reflected on my INNO Wallet
A. External Wallets (ex. MetaMask) and INNO Wallets are separate entities, each with its own balance. To see your cryptocurrency reflected in your INNO Wallet, you'll need to transfer it to your INNO Wallet from your external wallet.
Points(P2E Game Points) are not reflected to INNO Wallet
A. Game companies typically have control over sending P2E (Play-to-Earn) Game Points to the INNO Platform. We recommend reaching out to the in-game customer service center. Ragnarok Labyrinth NFT https://support.gnjoy.id/hc/en-us/requests/new Little Legions NFT https://discord.com/invite/MXZ3B9NpYM
How can I change my email address in ONBUFF?
A. Changing the email address associated with your ONBUFF account is technically impossible. ONBUFF operates on a system that does not store email records. Additionally, our platform is designed to utilize Google or Facebook accounts as the basis for creating an ONBUFF account.